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Neighbourly help for refugees from Ukraine

Neighbourly help for refugees from Ukraine

Here you can find the most important information, if you want to provide help for refugees from Ukraine (f. ex. with offers of accommodation or donations in-kind) or if you need information / help for yourself or friends and family members from Ukraine.

24-hour emergency hotline of the Federal Office

(+43 1) 2676 870 9460

In case of emergency the line is available 24 hours a day.

I want to help

I want to offer accommodation (a room, a flat, a house etc.).

At the Office of the Upper Austrian State Government there exists a new mailbox where you can submit the data concerning the accommodation (address, size, furnishings etc.).

The address is as follows: nachbarschaftshilfe@ooe.gv.at

I want to donate goods.

In Upper Austria the NGO „Die Volkshilfe“ (Peoples Aid Austria) is charged with managing logistics and processing of donated goods. Donations in-kind (mostly toiletries and dressing material is needed) can be delivered to 22 shops of “Die Volkshilfe” in Upper Austria.

More information:

Oö. Volkshilfe - Ukraine-Hilfe  https://www.volkshilfe-ooe.at/hilfe-ukraine For further information concerning the locations and opening hours please visit the home page of “Die Volkshilfe” in Upper Austria

I want to offer another kind of support (f. ex. translation services).

At the office of the Upper Austrian State Government there exists a new mailbox where you can submit your offer.

The address is as follows: nachbarschaftshilfe@ooe.gv.at

I need help

I am an Ukrainian citizen and I need information or help (accommodation, supplies/basic care).

Under the hotline (+43 1) 2676 870 9460 On the home page of the Federal Agency for Reception and Support Services (BBU) you can, furthermore, get help and information in Ukrainian (information leaflet).

Bundesagentur für Betreuungs- und Unterstützungsleistungen (BBU)  https://www.bbu.gv.at Here you can get help and information in Ukrainian.

I live in Upper Austria and I am accommodating Ukrainian family members/friends. I have questions and I need support.

Please get in contact with the Office of the Upper Austrian State Government via the hotline (+43 1) 2676 870 9460 or, send your requests on nachbarschaftshilfe@ooe.gv.at

In case you need support for the accommodated person/s, please send his/her/their data as well: nachbarschaftshilfe@ooe.gv.at.

I need information concerning visa, entry to a country, rights of residence.

On the home page of the Ministry of Internal Affairs (in German: BM.I Bundesministerium für Inneres) you can find a FAQ section concerning visa and entry with special regard to the situation in Ukraine.

Bundesministerium für Inneres  https://bmi.gv.at/news.aspx?id=50774276635676692F5A513D On the home page of the Ministry of Internal Affairs (in German: BM.I Bundesministerium für Inneres) you can find a FAQ section concerning visa and entry with special regard to the situation in Ukraine.

I need information about the application for asylum.

On the home page of the Office of Foreign Affairs and Asylum (in German: BFA – Bundesamt für Fremdenwesen) you can find further information and a FAQ section concerning asylum procedures.

Bundesamt für Fremdenwesen und Asyl (BFA)  https://www.bfa.gv.at/news.aspx?id=7138695A2B6150634156493D Here you can find FAQs and further Informations for Foreign Affairs and Asylum.

Bundesamt für Fremdenwesen und Asyl (BFA) - Asylverfahren  https://www.bfa.gv.at/201/Ablauf_Asylverfahren/start.aspx Here you can find further information and a FAQ section concerning asylum procedures.

Do not become a victim of trafficking!

  • Listen to your intuition
  • Do not hand over your documents to anyone
  • Do not give your phone to anyone
  • Agree on the price for transport before you start
  • If you travel with someone in a car, ask for the exact address, his phone number and insist that he shows you a document
  • Write down the car´s plate number or take a photo and send it to a person you trust
  • Stay in touch with people you trust while you are travelling, send photos to show, where you are

In case of emergencies, call the police at 112 or 133 from any phone.
In cases of suspicious activity concerning human trafficking call the human trafficking hotline: +43 677 61 34 34 34 (24 hours/7 days a week)

Living in Upper Austria
Information for Ukrainians

Right of residence

The following groups of persons have a right of residence in Austria until March 3, 2023.

  • Ukrainian citizens and their core family members who left Ukraine due to the armed conflict.
  • Third-country nationals and stateless persons with protection status in Ukraine (e.g. asylum seekers) and their core family members who have left Ukraine due to the armed conflict.
  • Ukrainian citizens who have already been legally resident in Austria before the outbreak of the armed conflict and cannot return to their place of residence.

This right of residence allows access to the labor market, housing, medical care and education. This requires registration as a displaced person.

Note: The persons for whom the Regulation for displaced persons applies do not need to request asylum. The BFA (Federal Office for Immigration and Asylum) does not process any asylum applications for the duration of residence entitlement as a displaced person.

Registration as a displaced person

Displaced persons who wish to stay in Austria must register with the police registration offices.

All registration points in Austria  

If available, when registering, you should take the following documents with you:

  • Passport
  • Birth certificate, marriage certificate, other civil status documents
  • Other identity documents, such as identity card, driving license, residence permit etc.

As a result, an ID card for "displaced persons" will be issued and sent by post within the following days. The ID card for displaced persons is a confirmation of the tolerated residence and is required in order to be able to receive services from the AMS (e.g. German courses).

Information leaflet of the BMI  (PDF-Dokument, 1,96 MB)

FAQs on residence and registration  https://bmi.gv.at/Ukraine/Registrierung_und_Aufenthalt.aspx#a10

Obligation to register

Displaced persons fall within the scope of the general obligation to register and must therefore report their residence to the respective local authority or municipal administration within three days from settling into the accommodation (in the basic care facility or at the private accommodation provider).

For more information, visit www.Austria.gv.at

A Registration of a new main residence or "secondary residence"  https://www.oesterreich.gv.at/themen/dokumente_und_recht/an__abmeldung_des_wohnsitzes/Seite.1180200.html#General%20information

Health Insurance

Ukrainian nationals and other persons temporarily admitted to Austria as of 24 February 2022, due to the events of the war in Ukraine. hold a health insurance with ÖGK (the Austrian Health Insurance Center) from the day of their arrival on the federal Austrian territory.

Please pay attention to the fact that the required registration for health insurance only takes place automatically if the person concerned benefits from basic allowance.

Displaced persons will receive an insurance number and an e-card replacement document, but no e-card. The insurance numbers are issued as part of the registration of Ukrainian refugees.

If the registration has not been performed yet, one can still benefit from services (doctor, pharmacy, etc.) upon presentation of the Ukrainian passport.

Working in Upper Austria

Ukrainian displaced persons who have registered are able to work in all industry sectors in Austria. This requires an employment permit from the AMS. The employment permit either is requested by the employer himself or is issued by the employer in the case of active job placement by the AMS.

The AMS supports all persons with a valid ID card for displaced persons with adequate support offers such as German courses, competence surveys and qualifications in the view of the labour market integration and actively offers job placement for open positions.

More information at the Austrian Public Employment Service (AMS)  https://www.ams.at/arbeitsuchende/arbeiten-in-oesterreich-und-der-eu/ukraine#inormations-in-english

Financial Benefits

Financial support is granted to displaced persons within the framework of basic allowance. One can apply for it at the local social organization in charge (Volkshilfe or Caritas). Support services within the framework of basic allowance are always provided directly to the accommodated person(s).

Counselling centers of Volkshilfe and Caritas for asylum seekers and displaced persons  (PDF-Dokument, 23 KB)

Food Allowance:

  • Adults: EUR 215,- per month
  • Children: EUR 100,- per month

Rent Allowance: (A rental contract is required for the granting of a rent subsidy)

  • For individuals: max. EUR 150,- per month
  • For families: max. EUR 300,- per month

The following documents are required for the application:

  • Certificate of registration of all refugees
  • Main rental contract of the accommodation
  • ID documents of the refugees
  • If necessary, the contract for precarium or tenacy at will (subletting without charge )

German courses

Send your request regarding German courses via e-mail to ukraine-deutschkurs@ooe.gv.at

Overview of all German courses  (PDF-Dokument, 156 KB)

Hallo in Oberösterreich (Hello in Upper Austria) – Courses

The government of Upper Austria offers „Hallo in Oberösterreich“ courses in cooperation with the education and training providers (bfi, VHS, WIFI). The courses last between 4 and 8 weeks and are available in all districts. The „Hallo in Oberösterreich“ courses are also available on-site as on demand seminars for 10 or more participants.
Send your request regarding the „Hallo in Oberösterreich“ German courses to ukraine-deutschkurs@ooe.gv.at

www.bfi-ooe.at  https://www.bfi-ooe.at/de/index.html

www.vhsooe.at  https://www.vhsooe.at/

https://www.wifi-ooe.at/k/deutsch-fuer-ukrainische-vertriebene  https://www.wifi-ooe.at/

ÖIF offers

You have the possibility to attend free German courses in all of Austria. The program is called „Startpaket Deutsch & Integration“ and offers German courses at more than 80 locations. ÖIF also supports participation in other German courses. In order to improve your German skills, in addition to the course, you can also take part in the voluntary learning groups „Treffpunkt Deutsch“.

www.sprachportal.at  https://sprachportal.integrationsfonds.at/english/Tips and information, free exercises and materials for learning German

Startpaket Deutsch (ÖIF) – handled by BFI

The German courses offered by BFI comply with the standards of the Common European Framework of Reference for Languages and the current legal regulations. German courses in accordance with the standards of the Common European Framework of Reference for Languages. By attending intensive courses, you can reach a language level in only six weeks!

German courses in accordance with the standards of the Common European Framework of Reference for Languages  https://www.bfi-ooe.at/de/ausbildungsinfos/sprachen/deutschkurse.htmlBy attending our intensive courses, you can achieve a language level in just six weeks!

Preschool

For access to preschool, please contact your local municipality.

Learn More

If you have questions, please call:

Amt der Oö. Landesregierung
Direktion Soziales und GesundheitAbteilung Soziales
Bahnhofplatz 1
4021 Linz
Phone (+43 732) 77 20-162 00
Fax (+43 732) 77 20-21 56 19
E-mail nachbarschaftshilfe@ooe.gv.at